Chosen Solution

Hello! My phone has a really big problem! I cant hear the sound!!! i played a lot of times with the sound when it started, i restarted the phone!!!I cleaned the spekears but maybe not good enough!ALSO when i put the apple headphones i can hear the sound on em! ALSO i can hear the ppl who talks with me but not the rington! PLS GUYS HELP!!!!!!!! AND also i cleaned the speakers and pin went to far? Pls tell me if that is okay!

If you can hear people while on a phone call, but not the ringer or other media based audio, changes are your bottom speaker needs replacing. Phone calls, unless you’re on speaker phone would make use of the receiver speaker/top speaker. But ringtone, or other types of media would use the maid speaker, along the bottom of the device. Can you hear people in a phone call if you put them on speakerphone? It’s possible that cleaning the speaker did some damage, but if you were cleaning it to resolve this issue, then I wouldn’t consider it a factor since it’s possible the issue was due to a bad speaker to begin with.