Chosen Solution
My disc rollers are not going away and the disc gets stuck and does not show up as an unrecognized disc also. The disc remains tilted inside the console and the laser does not read. Help anyone??
The disc rollers may have been knocked out of alignment, or may be dirty. Try taking it apart and clean/replace the broken part.
Make sure the two rollers are clipped into place with the little white plastic piece between them allowing both the rollers to move together. The rollers should be able to be pushed down on both sides. Try sanding down the rollers as if they are too smooth from wear it will not have a good grip on the disc for feeding it into the drive. There is also a spring for moving the gearing back and forth, try moving it with your hands it should open with friction and it should close by itself if the springs are fine.
