Chosen Solution
Has anyone disassembled a Hotel Chocolat Velvetiser? Mine has broken; I am getting a replacement and I have been asked to throw (responsibly - https://www.dualit.com/weee-policy) the non-working one away and I thought I would try to fix it anyway.
I have since found that the Dualit DMF2 is really the same machine, same electronics, maybe a tweak to software based on the “calibration” Hotel Chocolat say they have done. Found a teardown and repair of that which had what I wanted https://helpfulcolin.com/repaired-dualit… If you are looking to fix your this Dualit model is half the price of the velvetiser. Regards Ray