Chosen Solution
My iPad 9.7 passcode is unknown and the device is disabled for an hour. Every attempt to get to recovery mode via iTunes or other does not work! Holding down the button and connecting to a PC only brings up the Apple icon and then the screen goes right back to the disabled screen again. It does not recognize iTunes or go into a recovery mode. Can someone please help? Thank you.
Hi Cheryl, follow these steps provided. Turn off the iPad and hold the Sleep/Wake and Home button.While holding the Home Button, connect the USB cable to the device.Continue holding the Home button until the iTunes logo appears.If prompted with “The software on “iPad” needs to be restored to factory settings or updated”, click Restore.I would suggest holding both the Sleep/Wake and Home button for 15 seconds before releasing the power button, but while still holding the Home button, connect the cable.I hope this helps Cheryl, and best of luck.`Alec
