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i recently recieved an HP Pavilion x360 (15-br0xx). it wont power on. the ac adapter light turns on and the power light turns on when i press the power button, but nothing happens on the screen. i think it might be a ram issue, i just want to ask around before i open it up. i Am sorry if this doesn’t make any sense, i typed this in a hurry.
Do you hear a hard drive noise? If not, he hard drive could be dead, or malfunctioning, otherwise it could be the ram. Maybe try reseating it?
Hi @vip_aha, If reseating the ram doesn’t work, try a power refresh and check if that resolves the problem. Turn off the laptop if on, and disconnect the charger if connected. Open the laptop (if not already open) and disconnect the main battery. Then hold the laptop power button operated for 30 seconds and then release, to dissipate any residual charge from the laptop. Reconnect the battery, reassemble the laptop, reconnect the charger and turn it on and check. Here’s the hardware maintenance manual for the laptop, taken from this webpage. Go to p.30 to view the necessary pre-requisite steps and then the procedure to remove/replace the battery
