Chosen Solution
Hi, I turn it on, it complains about a damaged cartridge, so I open the front door to replace. When I open the door, the carriage does NOT move, and the error message now says to close the door to print. I close the door, and the original damaged cartridge error message returns. I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can’t get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works. Anyone has any experience about this error? Thanks,
well, have you tried replacing the cartridge?
