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i just bought brand new HP DeskJet GT 5810 printer , and i have execute every step in the manual but I am stuck in this error, when I insert only the black cartridges into the printer works perfectly but then the error shows that tri-color cartridges is not inserted which is true , but when I insert only tri-color cartridges into the printer the error shows that both of cartridges are not inserted when in fact only bith cartridges is inserted, the cartridges are brand new as well, and i have cleaned the cartridges and tried other methods from the manual instructions, Any idea what the problem is?
You need to insert both cartridges into the printer. The fact that you can print when only the black cartridge is installed is a fluke.
