Chosen Solution
This has been a brilliant component, hardwired into the computer, operating on ‘Windows 10’. Suddenly, although the printer still prints perfectly, it will no longer scan. States: “An error occurred whilst acquiring the image”. Have tried HP Print and Scan Doctor but can’t get answer. Any suggestions, please? Please note: I’m a novice so it would be appreciated if any answer could be explained in a simple manner! Many thanks. Update (09/30/2022) ADDITIONAL -please help! Just returned home: Printer now won’t work. Tried both methods, goes to ‘HP SMART’, message: WE DID NOT FIND ANY AVAILABLE PRINTERS. I’m in despair. What is happening? Is HP just trying to sell more printers?
Hi @ John Waldeck, You could try a firmware update and see if that works. (Be aware that it may not even install if the firmware version already installed is the same version). If no good then it may be a mainboard and/or a hardware problem. Finding replacement parts for either may not be economically viable given the age of the printer. Commiserations
Check your USB cable and printer. Check your USB cable from the printer to the Windows device and be sure it is plugged in. Update your printer drivers. Press and hold the “Windows” button and the “R” button. Get the latest printer drivers from the manufacturer’s website. Run the Printer Troubleshooter. Regards, Will
Many thanks Jayeff but I’VE DONE IT! Wow. It took me a long time but now both scan and printing facilities work. I went into “SETTINGS” and found that both of these facilities were not available because, for some weird reason, the printer (HP4650) was no longer my ‘DEFAULT’ printer. I’ve no idea what changed it as I have not downloaded anything. Anyway, I changed the printer back to the original, ‘default’ settings and both facilities now work. Thank you so much for your kindness and expertise in helping me. God bless.
